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| Wednesday, August 12th: Pre-Seminar |
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| 7:30 am – 5:00 p.m. |
Registration Desk Open |
| 7:30 am – 8:30 a.m. |
Continental Breakfast |
| 8:00 am – Noon |
Professional Standards Administrator Training (Basic) |
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Diane Mosley |
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Administering professional standards is made easy by Diane Mosley of the National Association of REALTORS®. Learn the top 10 pitfalls and meet NAR's professional standards policy statement #49's requirement in this seven-hour class. |
| Noon – 1:00 p.m. |
Lunch |
| 1:00 – 4:00 p.m. |
Professional Standards Administrator Training (Basic): Continued |
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Diane Mosley |
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| 3:00 pm – 5:15 p.m. |
Beyond the Basics - Professional Standards Administrator Training (Advanced) |
| (Open to all) |
Panel Discussion |
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Each panelist will address a specific component of Professional Standards Administration from an advanced perspective (e.g., ethics, arbitration, appeal/procedure review). This interactive session will focus on specific challenges previously identified by PA Professional Standards administrators. |
| 6:00 – 7:30 p.m. |
Welcome Reception |
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| (Open to all) |
Nittany Lion Inn |
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Enjoy fun, food and networking during this reception for all retreat registrants. Weather permitting the reception will be held in the garden. Special thanks to the Centre County Association of REALTORS® for co-sponsoring this reception! |
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| Thursday, August 13th: AE and Staff Specialists Retreat |
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| 7:30-8:15 a.m. |
Continental Breakfast |
| 8:00 a.m.-5:00 p.m. |
Registration Desk Open |
| 8:15-8:30 a.m. |
Welcome and Opening Remarks |
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Greg Herb, President, PA Association of REALTORS® |
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Patrice Merzanis, Executive Vice President, PA Association of REALTORS® |
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Gary Yost, Association Executive, Reading-Berks Association of REALTORS® and 2009 PAR AE Forum Chair |
| 8:30-10:00 a.m. |
Birth Order – What’s it Got to Do with Business? |
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Jack Agati |
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Quickly identify a person's unique strengths and tap into his natural talents and abilities using birth order characteristics. This entertaining and informative presentation explores the impact of a person’s birth order in a family and how it affects management styles and dealing with people. Skills like decision-making, presenting ideas, managing conflict and communicating with others are affected by birth order position. Learn how to avoid potential conflicts and tap into individuals' strengths. |
| 10:00-10:15 a.m. |
Break |
10:15 a.m.-Noon
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Who’s Really in Charge? (aka Dealing with Beastly People) |
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Jack Agati |
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Managing difficult people after the usual resolution methods have failed is addressed in this two-fold program. Designed to provide a practical approach that works, the program is based on two truths: that people know what they are doing and they need to be held responsible for their choices. Discover the goals of their behaviors and become pro-active by developing a plan based on the premise that the person must be responsible and held accountable for his actions. Learn how to avoid being manipulated by their excuses. |
| Noon-1:00 p.m. |
Networking/Boxed Lunch |
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Enjoy this time to network with your colleagues! |
1:00-3:00 p.m.
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Executive Insider: The Business of You! Time Management & Personal Leadership Skills & Strategies |
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Steve McClatchy |
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Great decision making habits can yield a lifetime of success and achievements while poor ones can leave people stressed and frustrated. In this fast-paced, interactive and entertaining session learn which decisions bring success, balance, control and satisfaction. Learn how to take master control of a to-do list, calendar, contacts, meeting notes and how to once and for all get organized. |
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An Audience of One: Managing Communications for Member Satisfaction |
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Thea Hocker, Director, Marketing and Communications, PAR |
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This session will discuss how to manage organizational communications to satisfy the needs of individual members. |
| 3:00-3:15 p.m. |
Break |
3:15-5:00 p.m.
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Executive Insider: The Business of You! Time Management & Personal Leadership Skills & Strategies: Continued |
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Steve McClatchy |
| (Concurrent sessions) |
Social Media is Changing Communications |
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Marty Manion, Director, IT, PAR |
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Meghan Tinkham, E-Communications Specialist, PAR |
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This interactive, hands-on session will show you how to create and manage social media pages like Facebook. Bring a laptop! PAR’s Marty Manion and Meghan Tinkham will show you how to keep up with this growing trend. |
| 5:00 p.m. |
Free time |
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Dinner on your own! Enjoy downtown State College! |
| Friday, August 14th |
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| 7:30-10:00 a.m. |
Registration Desk Open |
| 8:30-9:30 a.m. |
Continental Breakfast Available |
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Roundtable Discussions |
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Bring your breakfast with you and join in the discussion at "rotating" round tables. Potential topics to be discussed include:
- Local programs for member professional development
- Local education programs -- objectives, trends
- Non-dues revenue initiatives
Choose your first topic, participate for 15 minutes and then move on to another topic. |
| 9:45 a.m.-Noon |
New Technologies for New Times |
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Amy Chorew |
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It’s no longer about ROI (return on investment); it’s about ROT (return on time)! Join Amy Chorew as she takes a look at the top technology tools to incorporate into your association’s tool kit. Which ones you need to outsource and which ones you can implement on your own. Learn how to use technology to drive members to your events, publications and other services. You won’t want to miss the review of free tools or the dynamic presentation and discussion! |
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Departure |
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| Speaker Profiles: |
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Diane M. Mosley, RCE serves as manager, Policy Resources, at NAR and was previously Assistant Director of Professional Standards and Multiple Listing Policy. Diane has conducted numerous professional standards training programs for state associations, and has participated in many regional training programs during her tenure with NAR. She has the major responsibility of revising all professional standards and multiple listing policy manuals and materials on an annual basis to reflect current NAR policies and procedures. |
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Jack Agati is a presenter and trainer in the area of human relations and management. He has combined his education and experiences into a practical and common sense series of presentations relating to the successful management of the Social Aspects of Business. For more than 25 years as a professional speaker, his appearances at conferences and business engagements have earned him a reputation for useful and relevant material combined with humor that makes learning enjoyable. |
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Steve McClatchy is an international speaker, writer, consultant, trainer and founder of Alleer Training & Consulting. Steve has spoken before thousands of audiences on the topics of Time Management, Leadership and Consultative Selling Skills and his client list includes the NFL, Merck, Microsoft, Disney, Comcast, State Farm, HP, Ikea, Wells Fargo and Nestle. He is best known for his passion, sense of humor and genuine personality. He leaves each and every audience with a wealth of knowledge delivered in a fun and interactive fashion. You will be captivated, motivated and truly inspired by his unique and practical approach to effectiveness and success. |
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Amy Chorew is a national trainer who is highly experienced at helping managers and agents maximize the opportunities that technology offers them. Amy’s straightforward approach to education is backed up by real field experience that brokers and agents appreciate as the learn new technology skills. Her relaxed, engaging training style allows students to learn in a stress free and enjoyable environment. Amy offers CE and skill development courses across America and Canada, delivered live and through Webinar. | |